Privacy Policy
Effective date: January 1, 2026. This Privacy Policy explains how PulseCraft Studios collects, uses and protects personal data when you visit our website, request services, book sessions, or otherwise interact with us. We respect your privacy and are committed to protecting personal information. Please read this policy carefully to understand our practices and how to exercise your privacy rights. If you have questions you can contact our team at [email protected] or use the contact details below.
Information We Collect
We collect the information you provide directly, such as name, email, phone number, and project details when you submit forms, book sessions, or contact us. We may also collect optional materials you upload or link to, including demos and stems, which help us evaluate projects. When you interact with our site, we automatically collect technical data including IP address, browser type, device identifiers, and basic usage analytics. If you choose to communicate by phone, we may retain the phone number and call notes. We do not collect sensitive personal data unless you choose to provide it in a private message, and in that case we will treat it securely and only for the limited purpose you specify.
How We Use Your Information
We use information to respond to inquiries, provide and improve services, manage bookings, and send service-related updates. Contact details are used to schedule sessions, share invoices and deliver files. Usage data helps us understand website performance and make improvements. We may use aggregated or anonymized data for analytics and business planning. When you provide files or creative materials, we use them to evaluate and deliver production services. We will not sell your personal data. Where required by law, we will rely on consent, contractual necessity, legitimate interests, or legal obligations as the appropriate legal basis to process data.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site, remember preferences, and support analytics. Cookies fall into categories: strictly necessary cookies required for site functionality, performance and analytics cookies to measure and improve the site, and optional marketing cookies to support feature improvement. Our cookie consent tool lets you accept or reject non-essential cookies. If you reject cookies certain features may be limited. Third-party services, such as analytics providers, may set cookies on our behalf. You may control cookies via your browser settings and the cookie tool on the site.
Sharing and Third-Party Services
We share data only when necessary to deliver services, for legal reasons, or with trusted providers. Service providers include payment processors, cloud storage for file delivery, analytics providers and email delivery services. All third parties are selected carefully and bound by data processing agreements requiring appropriate safeguards. We may disclose information to comply with law, respond to legal requests, protect rights, or in connection with a business transaction such as a sale or merger, with notice and protections for personal data where required by law.
Data Retention and Security
We retain personal data as long as needed for the purposes described, including to complete services and meet legal obligations. Project files and related communications may be retained for a period defined in the client agreement, typically up to three years unless a different term is agreed. We implement administrative, technical and physical safeguards to protect personal data, including encryption for file transfer, access controls and secure hosting. While we apply reasonable protections, no system is completely secure. If a breach affects your information we will take prompt action and notify affected parties as required by applicable law.
Your Rights and Choices
Depending on your jurisdiction you may have rights including access to your personal data, correction, deletion, portability, restriction of processing, and objection to processing. You can opt out of marketing communications at any time by following the instructions in those messages. To exercise privacy rights, contact us using the details below. We will verify requests as reasonably necessary to protect data and may respond within the timeframe required by law. If you are located in the European Economic Area and wish to raise a concern, you may also have the right to lodge a complaint with your supervisory authority.
Children's Privacy
Our services and website are not directed to children under 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information about a child, please contact us and we will investigate and take appropriate action.
Changes to This Policy
We update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The Effective date above indicates when this version went into effect. We encourage you to review the policy periodically. For material changes that affect your rights, we will provide a more prominent notice, such as an email or site banner, before the change takes effect.
Contact and Data Controller
PulseCraft Studios is the data controller responsible for the personal data processed under this policy. Contact our privacy team at:
For terms related to use of our site and services see our Terms of Service. For cookies information you can use the cookie control provided at the bottom-right of the site. If you need more detail about a specific processing activity, please reach out and we will provide it promptly.